- Columbus City Schools
- Technology
2020-21 Reopening Archive
- Reopening Home
- Reopening Latest News
- Blended Learning Plan
- Learning Model Status
- Virtual Attendance
- 2020-21 Guide to Student Success
- Fuel Up! Regional Meal Sites
- CCS x COTA Partnership
- Learning Extension Centers
- Face Mask/Covering Exemption
- Student Vaccinations
- #IGotMyShotCCS
- Virtual Family Engagement Sessions
- Technology
- Students With IEP Supports
- Final CCS Reopening Recommendation
- Stay Safe CCS (COVID-19 Info)
- Initial Recommendation (June 30)
- Health Transportation Update
- COVID Testing for Students
- CDC Reopening Guidance
- ODH Guidance for Bus Operators/Transit Authorities
Family Tech Help
-
CCS has enhanced its services to help students and families with their Chromebooks, hotspots, and access to lesson plans and assignments during remote learning.
If your child is having technical issues with your CCS loaned device, here is how to get help.
Call the CCS Help Desk at 614-365-8425 and please listen to all prompts before choosing an option.
The Help Desk can help you figure out:
- General access questions
- Login issues (Chromebook, Clever and learning apps, Email, Google Classroom, etc.)
- Parent/Student Account issues
- How to find student Zoom Meeting ID
- How to reset your hotspot password
Help Desk Hours of Operation: the Columbus City Schools’ Help Desk now has extended hours to help families with limited technology issues. Please press Option 3 when calling outside of normal business hours (6:30 p.m. to 5:00 p.m.).
Monday-Thursday: 6:30 a.m. - 7:00 p.m.
Friday-Saturday: 9:00 a.m. - 6:00 p.m.
Sunday: 1:00 p.m. - 5:00 p.m.
You can also email the help desk: ccshelpdesk@columbus.k12.oh.us