Family Tech Help

  • CCS has enhanced its services to help students and families with their Chromebooks, hotspots, and access to lesson plans and assignments during remote learning.

    If your child is having technical issues with your CCS loaned device, here is how to get help.

    Call the CCS Help Desk at 614-365-8425 and please listen to all prompts before choosing an option.

    The Help Desk can help you figure out:

    • General access questions
    • Login issues (Chromebook, Clever and learning apps, Email, Google Classroom, etc.)
    • Parent/Student Account issues
    • How to find student Zoom Meeting ID
    • How to reset your hotspot password

    Help Desk Hours of Operation: the Columbus City Schools’ Help Desk now has extended hours to help families with limited technology issues. Please press Option 3 when calling outside of normal business hours (6:30 p.m. to 5:00 p.m.).

    Monday-Thursday: 6:30 a.m. - 7:00 p.m.

    Friday-Saturday: 9:00 a.m. - 6:00 p.m.

    Sunday: 1:00 p.m. - 5:00 p.m.

    You can also email the help desk:

If you are having trouble viewing the document, you may download the document.