Change of Address Process

  •  How to change your address:

      • Current CCS families must update their address and upload the necessary documents via the Annual Update in your Parent Portal*.

    The PowerPoint below provides a quick overview of how to complete the Annual Update.  There is also a full, step-by-step video below with more detailed information.


    Step By Step Directions of Annual Update (Full Video)

    Click here for the Necessary Documents to change an address

    •  It is important to note: A change of address due to a change in custody requires a new online registration and an enrollment appointment.


    We are here to help:

    Should you require assistance or need access to a computer/scanner, please contact Central Enrollment at 614-365-4011.  The prompts may be able to answer most of the questions.  However, if you still need assistance after listening to the prompts, please press (#) to leave a message, and one of our associates will call you back to assist or schedule you an appointment to come into Central Enrollment to use a computer/scanner.

    *If you are unable to retrieve your Parent Portal username or password, please send a request with your picture ID AND your child's name and birthday to 

    If you can't find the information you're looking for, please review our Central Enrollment FAQ sheet. If you still have additional questions, please email  or call the Central Enrollment Center at (614) 365-4011.  You can also contact the FACTLine at 614-221-3228 or